Delivery Policy

All orders are usually dispatched within 48 hours of being placed and delivery is made by Royal Mail.  During exceptionally busy times the dispatch time could be extended but we will always endeavour to get your bits to you as quickly as possible.

Your delivery charge will be added at the checkout and is based on the following:

UK

Standard  - £2.95

Standard delivery covers orders for single bits and will be sent by Royal Mail 2nd class with proof of postage, or tracked and signed depending on the value of the order.  If you require 1st class postage or next day delivery, drop me a message before you place the order and it can be arranged for you.  

Multiple / heavy bits - £3.95 

This band covers multiple bit orders.  Anything over 1 bit will be charged at this rate, regardless of weight or quantity.    Multiple bit orders will either be dispatched by Royal Mail up to 2kg, or anything over will be sent via parcel courier on a 3 - 5 day service.

Europe

Standard  - £9.95

Standard delivery covers orders for single bits and will be sent by Royal Mail Airmail.  Tracking details will be provided once your bit is dispatched.  

Multiple / heavy bits - £15.95 

This band covers up to 3 bits due to the weight restrictions with Airmail. All orders for 2 or 3 bits will be charged at this rate.  If you have a larger order to place please get in touch beforehand and I can obtain an accurate quote for you

United States / Canada

** Please note the charge for multiple bit within this category has increased due to Royal Mail cost increases as a result of the Coronavirus. This parcel cost has increased considerably and we were unable to absorb this within our charge structure. **

Standard  Packet - £14.95

Standard packet delivery covers orders for single bits that are flat and / or lightweight and can be dispatched in a padded packet envelope.  Packets will be sent by Royal Mail Airmail.  Tracking details will be provided once your bit is dispatched.  

Standard  Parcel - £19.95

Standard parcel delivery covers orders for single bits that need to be send as a parcel due to the size, weight and or depth.  I.e a bombers happy tongue is not "flat" so would fit in to this category.  Parcels will be sent by Royal Mail Airmail.  Tracking details will be provided once your bit is dispatched.  

Multiple bits - £29.95

This band covers up to 3 bits due to the weight restrictions with Airmail. All orders for 2 or 3 bits will be charged at this rate.  If you have a larger order to place please get in touch beforehand and I can obtain an accurate quote for you

Rest of World

Standard  Packet - £14.95

Standard packet delivery covers orders for single bits that are flat and / or lightweight and can be dispatched in a padded packet envelope.  Packets will be sent by Royal Mail Airmail.  Tracking details will be provided once your bit is dispatched.  

Standard  Parcel - £19.95

Standard parcel delivery covers orders for single bits that need to be send as a parcel due to the size, weight and or depth.  I.e a bombers happy tongue is not "flat" so would fit in to this category.  Parcels will be sent by Royal Mail Airmail.  Tracking details will be provided once your bit is dispatched.  

Multiple bits - £29.95

This band covers up to 3 bits due to the weight restrictions with Airmail. All orders for 2 or 3 bits will be charged at this rate.  If you have a larger order to place please get in touch beforehand and I can obtain an accurate quote for you

 

 A Confirmation E-Mail will be sent to you once we have dispatched your order.  This does not mean your order is going to be delivered within the next 24 hours, but simply means it has left our shop to be en route with the courier.

We are pleased to let you know that delivery problems are very rare!  However should there be a problem or delay with your order, the Second Hand Horse Bit Shop will do everything they can to resolve the issue in a speedy way. If your parcel does not arrive within a reasonable time then please get in touch ASAP either by email or phone.  All parcel queries must be reported within 30 days from order date.